(2-5 Working Days)
(1-2 Working Days)
Frequently Asked Questions
How much will delivery cost on my order? ⮞
Please see the table above for an indication of delivery cost. Each product will show the delivery cost on the product page. For orders with multiple items, the price is determined by the product with the highest delivery cost. For orders over £40 delivery is free. The cost is also shown in the checkout before payment.
When will you dispatch my order? ⮞
Orders placed before 2pm are dispatched on the same working day. Orders placed after 2pm will be dispatched on the next working day.
Who will deliver my order? ⮞
We work with Yodel, DPD, Royal Mail, Hermes, and XDP. The appropriate carrier is selected at the point of dispatch, so we can’t advise in advance who will deliver your order.
How do I track my order? ⮞
You'll receive a confirmation of dispatch email with the details of the delivery, including (if applicable) the tracking number. If you created an account with us whilst placing you order, you can log into your account to check the status of your order.
How do I cancel my order? ⮞
If you wish to cancel your order, please contact us as soon as possible after placing your order. As we use paperless batch picking, your order may be processed beyond a point where it can be cancelled soon after it is placed. If this is the case, you can either refuse the delivery or arrange for the item to be returned.
Where do you deliver to? ⮞
We deliver to mainland UK as per the above information for standard and express delivery. For Highlands, Offshore Islands, and Northern Ireland, the following information applies:
What happens if I'm not in? ⮞
It is the customer’s responsibility to make sure they are in at the time of the delivery or that they collect the item from the depot/sorting office. Orders which are returned undelivered can be re-dispatched (additional delivery costs will be charged prior to dispatch) or refunded (minus the cost of the failed delivery).
Not in love with your order? It's ok, it happens!
We are happy to offer a full refund within 28 days for unwanted items. Once we receive the returned item, we will refund via the original payment method.
Unwanted items must be returned in a resaleable condition in the original packaging.
Over the festive season, our usual limit for returns is extended.
All goods purchased from 1st November can be returned up until 31st January.
Frequently Asked Questions
Can I return an item if there is nothing wrong with it? ⮞
Yes, we are happy to offer a full refund within 28 days for unwanted items. Once we receive the returned item, we will refund via the original payment method. However, we ask that the following conditions are met:
What do I do if my item is damaged or faulty? ⮞
Sorry this has happened, we carry out regular quality control checks to avoid faulty items being sold but sometimes things fall through the gaps.
If you’ve had the item for 30 days or less
Please contact us and we can help with troubleshooting a replacement or refund. If you’ve had the item for between 30 days and 6 months We’ll assess what’s wrong and then we’ll usually:
Unless they are faulty, we cannot accept returns for flat-pack items that have been assembled.
Who arranges and pays for the return of my order? ⮞
If it’s faulty or damaged, we do. If it’s unwanted, you do.
I’m returning an unwanted item, what’s the best/cheapest way? ⮞
We recommend sending on a tracked service and shopping around for the best price. If you are struggling, contact us. We may be able to arrange the return for you and then deduct the cost from the refund amount.
When will I receive my refund? ⮞
Once we receive your item, it will normally take us 1-2 business days to process your refund (occasionally longer during peak times). Your bank may take 3-5 days to process the refund into your account.
How do I exchange an item? ⮞
The easiest and fastest way to do this is to return the unwanted item and purchase the correct item separately.
My item has a minor cosmetic defect, do I have to return it for a full refund? ⮞
You have the option to, but if you prefer, we can assess a photo of the item and offer a partial refund for you to keep it.
- To place your pre-order, simply add the product to the basket and checkout as normal. We will then dispatch the item as soon as the stock arrives with us.
- Orders that include in-stock and pre-order items will be dispatched once all items are in stock and available.
- Please note that the delivery date on all pre-ordered items is an estimated shipping date only and, although unlikely, may be subject to change. Due to unforeseen events, such as manufacturing and shipping delays, we cannot guarantee the exact delivery date for pre-ordered items.
- Pre-orders are sold on a first come, first served basis.
- Pre-orders are charged when the order is placed. If your order cannot be fulfilled due to unforeseen circumstances, we will issue you with a full refund. You have the right to cancel your pre-order up until the point of dispatch.
- Please contact us if you require further information regarding cancellations.